Privacy Policy

Hiwa Builders | hiwabuilders.com | Effective Date: May 25, 2026

Hiwa Builders ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hiwabuilders.com or contact us for construction and repair services. Please read this policy carefully.

1. Information We Collect

We collect the following categories of personal information when you contact us, submit a form, or request a quote:

  • Full name

  • Email address

  • Phone number

  • Home or project address

We collect this information directly from you when you voluntarily provide it through our website contact forms, email, or phone inquiries.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide quotes for construction and repair services

  • To schedule and coordinate service appointments

  • To communicate with you regarding your project

  • To improve our website and customer service

  • To comply with applicable laws and regulations

3. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors interact with our website. Google Analytics collects information such as:

  • Pages visited and time spent on each page

  • Browser type and operating system

  • General geographic location (city/country level)

  • Referring website or search terms used to find our site

This data is collected using cookies and similar tracking technologies and is aggregated and anonymized. We do not use Google Analytics to collect personally identifiable information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

4. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device by your browser. We use:

  • Essential cookies: necessary for the website to function properly

  • Analytics cookies: used by Google Analytics to collect usage data as described above

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., Google Analytics), subject to confidentiality agreements.

  • Legal compliance: We may disclose your information if required to do so by law or in response to valid legal process.

  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect, use, disclose, or sell

  • Request deletion of your personal information

  • Opt out of the sale of your personal information (we do not sell personal information)

  • Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information in Section 9. We will respond to verified requests within 45 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact and project information is typically retained for up to 3 years after your last interaction with us.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Hiwa Builders

Website: hiwabuilders.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

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